Metrics are important for a number of reasons – who hasn’t heard the saying, “If you can’t measure it you can’t manage it!” Metrics are a great way to track how we’re performing against the firms’ strategic initiatives. They serve as leading indicators that help

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Why Your People Need to Manage People

As my colleague Ambica Tarakad noted, the end of the year tends to be a time when executives revisit their talent management strategies to assess the strengths, skills, and competencies of their people. To that note, this month we’re featuring a series of posts on talent. One of Operations perennial talent management challenges is developing people who themselves are good talent managers. 75% of executives report the biggest gaps in critical competencies among their line and middle managers. And while

Ensuring Ownership Across Silos

Regular readers of our blog will know that each month we feature a series of best practices around a given topic in Operations. Throughout February

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Why Your People Need to Manage People

As my colleague Ambica Tarakad noted, the end of the year tends to be a time when executives revisit their talent management strategies to assess the strengths, skills, and competencies of their people. To that note, this month we’re featuring a series of posts on talent. One of Operations perennial talent management challenges is developing people who themselves are good talent managers. 75% of executives

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Why Your People Need to Manage People

As my colleague Ambica Tarakad noted, the end of the year tends to be a time when executives revisit their talent management strategies to assess

Are You the Weakest Link?

Since this is my first post in 2012, let me start off by wishing everyone a Happy New Year! As you know from Ambica’s post

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