As my colleague Ambica Tarakad noted, the end of the year tends to be a time when executives revisit their talent management strategies to assess the strengths, skills, and competencies of their people. To that note, this month we’re featuring a series of posts on talent. One of Operations perennial talent management challenges is developing people who themselves are good talent managers. 75% of executives report the biggest gaps in critical competencies among their line and middle managers. And while