Why Your People Need to Manage People

As my colleague Ambica Tarakad noted, the end of the year tends to be a time when executives revisit their talent management strategies to assess the strengths, skills, and competencies of their people. To that note, this month we’re featuring a series of posts on talent. One of Operations perennial talent management challenges is developing […]

Establishing a Process-Aligned Structure

First off, Happy New Year from the Operations Council! We’re looking forward to an interesting year of research ahead. As you know, each month we highlight a series of best practices around a given topic as part of our “Topic of the Month” series, and in January, we’re focusing on Value Chain Management. Our study […]

Are You the Weakest Link?

Since this is my first post in 2012, let me start off by wishing everyone a Happy New Year! As you know from Ambica’s post last week , The Operations Council is kicking off 2012 with a topic that members have struggled with for years, value chain management. When we polled the membership last year, […]

Five Reasons Continuous Improvement Efforts Fail

It’s the start of a new year, and many of us are thinking towards how we can improve – we have New Year’s Resolutions, as well as 2012 strategic plans, agendas, and goals. While “improvement” is a year-round and constant objective for Operations, I started thinking about a funny analogy I read recently about what […]

Managing the Sum of All Parts

This month at the Council we’ve been featuring a series of posts on the topic of value chain management, and we’ve highlighted a few best practices on how Operations can help manage end-to-end processes and drive efficiency by creating appropriate organizational structures, identifying weak process steps, and eliminating silos. To finish up this series, I […]

Ensuring Ownership Across Silos

Regular readers of our blog will know that each month we feature a series of best practices around a given topic in Operations. Throughout February we’ll be featuring several cases on Ownership and Governance Structures. Given the wide range of functions and processes which Operations must oversee, as well as the number of business partners […]

Technology Spotlight

The Operations Council in conjunction with CEB TowerGroup is pleased to announce the launch of our new Technology Analysis product. Technology Analysis is a comprehensive review covering the lifecycle of an investment decision across 12 components, from the initial research phase through to the vendor selection. Technology vendors and products will be assessed across 94 […]

Developing Risk Champions

In our Topic of the Month series this month, we are featuring practices to improve governance and ownership structures over key areas of Operations management. Last week, we kicked things off with a case around establishing ownership for various components of the customer experience. This week, we’re focusing on risk. Enforcing risk management strategies is […]

Calling All Operations Metrics Dashboards

Metrics are important for a number of reasons – who hasn’t heard the saying, “If you can’t measure it you can’t manage it!” Metrics are a great way to track how we’re performing against the firms’ strategic initiatives. They serve as leading indicators that help identify potentially disastrous issues. In my opinion though, the most […]